You are entitled to change your mind for up to 14 days after purchase, and have another 14 days to return goods in ‘as new’ condition – unridden (less than 1km) with original packaging, and all components and accessories included. Once the product has been received and assessed, a refund will be issued within 14 days via your original method of payment. Any missing or damaged parts will result in a reduction in refund, which will be decided based on retail value. Your statutory rights are not affected.
Returns can be arranged via a drop-off courier service or by posting the goods back to our warehouse, and MUST be received within 14 days of notification. To begin the returns process, please email [email protected] with your name, order number, reason for return and chosen return method.
By tracked courier: To arrange a drop-off, please contact our customer services team at [email protected] to receive a shipping label which must be attached to the original box to ensure safe transit. A drop-off return incurs a charge which will be taken from your refund amount.
By post: Goods can be returned directly to our warehouse at International House, 24 Holborn Viaduct, London, EC1A 2BN, England. Please place a copy of your order inside the package to ensure we can identify the return correctly. We advise that you use a tracked service and remind you that you will be responsible for any damage that occurs during transportation. Any damage will result in a reduction in refund.